Privacy Policy

1. Who We Are

IDLOGICE Inc. (“IDLOGICE”, “we”, “our”, or “us”) is a Canadian immigration consulting firm registered with the College of Immigration and Citizenship Consultants (CICC). Our registered office is located at 410 Saint-Catherine Street, Montréal, Québec, Canada. We provide immigration consulting services through Regulated Canadian Immigration Consultants (RCICs).

This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including Québec’s Act respecting the protection of personal information in the private sector (Law 25).

2. Information We Collect

We collect personal information only for the purposes identified in this policy. This may include:

• Identity information: full name, date of birth, nationality, passport details
• Contact information: email address, phone number, mailing address
• Immigration history: visa applications, travel history, immigration status
• Account credentials: email and hashed password if you create an account
• Financial information: payment data processed securely through our payment provider (we do not store card numbers)
• Usage data: pages visited, features used, IP address, browser type, and device identifiers
• Communications: messages you send us via email, contact forms, or consultations

3. Why We Collect Your Information

We use personal information to:

• Provide immigration consulting services and process your applications
• Create and manage your client account
• Communicate with you about your file, appointments, and service updates
• Process payments and issue receipts
• Comply with CICC professional obligations and regulatory requirements
• Improve our platform and user experience through analytics
• Send you relevant immigration news or updates you have consented to receive
• Detect and prevent fraud or unauthorized access

4. Legal Basis for Processing

We collect and process your personal information on the basis of your consent, the performance of a contract (our service agreement with you), our legitimate interests as a regulated immigration consulting firm, and compliance with legal obligations under Canadian law and CICC regulations.

5. How We Share Your Information

We do not sell your personal information. We may share it only in the following circumstances:

• Government authorities: IRCC, CBSA, and other Canadian or foreign immigration authorities as required to process your application
• Service providers: third-party vendors who assist us in delivering our services (e.g., cloud hosting, payment processing, email delivery), bound by confidentiality agreements
• Professional obligation: disclosure required by the CICC or applicable law
• Business transfer: in the event of a merger or acquisition, with advance notice to you

6. Data Retention

We retain client files for a minimum of seven (7) years following the completion of services, as required by CICC regulations. Account data is retained for as long as your account is active. You may request deletion of account data not subject to regulatory retention requirements at any time.

7. Security

We implement technical and organizational measures appropriate to the sensitivity of your data, including encrypted data transmission (TLS), access controls, and secure cloud storage. However, no system is entirely secure, and we encourage you to use strong passwords and keep your account credentials confidential.

8. Your Rights

Under PIPEDA and applicable provincial law, you have the right to:

• Access: request a copy of the personal information we hold about you
• Correction: request that inaccurate or incomplete information be corrected
• Withdrawal of consent: withdraw consent to certain uses of your information (subject to legal and regulatory limits)
• Deletion: request deletion of information we are not required to retain
• Portability: receive your data in a structured, machine-readable format (where applicable under provincial law)
• Complaint: file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca

To exercise any of these rights, contact our Privacy Officer at support@idlogice.com. We will respond within 30 days.

9. Cookies

We use cookies and similar technologies to operate our website and improve your experience. For details on the types of cookies we use and how to manage your preferences, please read our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users by email or in-app notification for material changes. The “Last updated” date at the top of this page reflects the most recent revision.

11. Contact Us

For questions about this Privacy Policy or our privacy practices, contact our Privacy Officer: